Schedule Jobs, Serve in-time, & Enhance Customer Satisfaction
MobyServices is a hosted solution, which can be accessed anywhere with a mobile device and internet connection, MobyService is a simple and powerful field service management Software that connects your office and service technicians, giving you complete control over service management, cash flow and technicans.
Field Staff Management
To acheive the utmost customer satisfaction, we should be able to send right technician to the right location with proper information about the problem and suitable tools and render the field service at lowest possible cost. MobyServices - Field Service Management system will help you to analyse the available technicians and their skillset and scheduling the job with exact problem which customer reported service, they can reach customer time with right tools to fix the problem.
If we say, MobyServices™ is "User-Friendly" it would be an understatement. The intuitive web and mobile service based interface are well designed and it is extremely easy to use.
The rich functionality is well thought and purely object oriented, like Call Handling, Work Order Scheduling, and Assign the task to right technican, Inventory & field service management, and billing.
Inventory & Management
Inventory management is an essential and costly component of service operations. To enhance the profitability and keep the costs low, organizations must maintain optimum stock levels, component locations, balance sheet of stock issued to the technicans, etc.,
MobyServices™ firmly believes in upgradation, we constantly in touch with our customers to understand ever changing business requirements and analyse them and see how best we can implement those to our customer to enhance their business efficiency and improve the top and bottom-line. The updates happen automatically, behind-the-scenes, and as a user you can just turn-on the features that are right for you.
We cannot use our business applications at our desk alone, we need a solution, which should go along. We understand this, and made MobyServices™ available at leading mobile platforms like, iPhone, Android and BlackBerry. You can derive the same benefits as you get from your web / desktop application.
Service based organizations loose thousands of dollars in warranty management, close-watch of the warranties throughout their life cycle will optimize customer satisfaction, service quality and service / parts costs, field technicians should know history of the components their existing / expiry details, based on this customer / service organizations can make valid claims with third parties.
Salient Features of MobyServices™
MobyServices™ in Action
Your Field Technician / Engineer can take the calls and instantly can update the MobyServices™, without a desktop or laptop.
You can locate your Field Staff on the fly, from your desktop / laptop or from MobyServices™ application (only admin. can look at the locations), and you can assign the task to cover enroute / re-route as required.
Your Telemarketing executives can take the calls and appointments can be set for Technicians, which will be flashed on technican's mobile.
Service Manager / Office staff, who receives the calls (in-bound), can assign the Work Order to corresponding technician and review the status.
MobyServices™ greatly improves the productivity of in-house and field staff. Define your goals, and MobyServices™, helps you to realise the optimum RoI.
- Resolve issues more efficiently and effectively
- Decreases average call handling times
- Increase customer satisfaction
- Place the right technician at the right place at the right time